Product Warranty

Warranty Coverage

RAZ vape products are covered against manufacturing defects under the applicable warranty terms. Coverage may include defects in materials or workmanship that occur during normal, intended use. Warranty eligibility may vary by product and purchase location.

Warranty Exclusions

The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, improper storage, normal wear, leakage caused by handling, or failure to follow product instructions. Consumable components may also be excluded from warranty coverage.

Warranty Claims

To request warranty assistance, customers should provide valid proof of purchase and relevant product details. Claims are subject to verification. If a product qualifies, the available remedy may include replacement or another solution offered under the applicable warranty terms. Always follow local laws and manufacturer instructions.